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How to Fix Dell Laptop Sleep Mode Problem Windows 10?

If you are experiencing an issue with your Windows 10 Dell Desktop or Notebook that it’s not waking up from Sleep or Suspend or Hibernate Mode, this problem generally occurs either due to incorrect Power State settings in the BIOS and Windows or because of a corrupted video driver. To know how to fix your Dell Laptop sleep mode problem in Windows 10, go through the workarounds provided below.

Ways to Fix Dell Laptop Sleep Mode Problem in Windows 10

  1. Update the BIOS and Chipset

NOTE: Before updating the BIOS and Chipset, it is suggested suspend BitLocker if your system has BitLocker enabled. In case your BitLocker is not suspended, when you will reboot your system next time, it will not recognize the BitLocker key. You will get a prompt to enter the recovery key to progress each time you reboot your system.

To Update BIOS

  • On your computer, open a Web Browser and go to Dell.com/Support.
  • On the support page, you will need to enter your System Service Tag or go to the particular Model of System you have.
  • Next, you will need to click on the Drivers & Downloads tab and select your Operating System from the drop-down box.
  • Then, you will need to select BIOS from the Category drop-down box, click the most recent version of the BIOS and select the Download
  • Once you have saved the file to your Desktop, you will need to Double Click on the icon on your Desktop and follow the On-Screen prompts to complete the installation process. This will reboot your system and perform a BIOS update.

To Update Chipset

  • Open a Web Browser on your computer and go to Dell.com/Support.
  • On the support page, you will need to enter your System Service Tag or go to the specific Model of System you have.
  • Next, you will need to click on the Drivers & Downloads tab, select your Operating System from the drop-down box, and select Chipset from the Category drop-down box.
  • Then, you will need to click on Intel Chipset Device, press the Download option to begin the download process.
  • Once the downloads get completed, you will need to click on the Run or Allow

Note: You will need to click on the Continue option if you see the User Account Control window on your screen.

  • When you see a small window with Continue and Exit buttons on your screen, you will need to click on the Continue
  • Then, select the folder where you wish to unzip the files to the window and click on the Ok
  • If you see a message prompting to create a folder, select the Yes And, if you also see a prompting to overwrite the folder, select Yes to All option.
  • Once all files get successfully unzipped, you will need to click the Ok This will open a new window in which you will need to follow the on-screen prompts to complete the installation.
  • Once the BIOS and Chipset Driver gets updated, check your System to see if the issue has been resolved or not.
  • In case the problem persists, go to the next solution.
  1. BIOS and Power Options Settings

Note: If you are using a Mouse and Keyboard, it is recommended to connect them directly to the System or Docking Station instead of a USB Hub.

For BIOS

  • Turn ON the power of your system and press the F2 key on your keyboard when you see the Dell logo to get to the BIOS setup.
  • Once you are in the BIOS setup, you will need to click on the plus icon located on the left-hand side of Power Management.
  • Next, you will need to select USB Wake Support, select the checkbox next to Enable USB Wake Support option and click Apply option at the bottom.
  • As you will find the Block Sleep Option (also known as Deep Sleep Control) available on Desktops only, you will need to deselect the checkbox next to it to Disable
  • Then, click Apply option at the bottom and exit the BIOS.

For Windows Power Options:

  • Go to the Start Menu, search for “Power Options” and open it.
  • Next, you will need to click on the “Choose what the power buttons do” option located on the left-hand side of the window.
  • Then, you will need to click on the “Change settings that are currently unavailable” option and make sure that “Turn on fast startup” option is unchecked in the Shutdown
  • Once the BIOS and Windows Power Options get changed, check your system to see if the issue is resolved.
  • In case the problem persists, go to the next workaround.
  1. Update Video Driver

The next solution that you can use to fix the issue is to make sure that the Video driver of your system is up to date. While some systems come with two Video drivers that need to be updated, the Intel Integrated driver, on the other hand, there is nVidia or AMD, considering if it came with the system separately.

For Video Driver

  • Go to Dell.com/Support on your browser and enter your System, Service Tag. Alternatively, you can navigate to the specific Model of System you have.
  • Next, you will need to click on the Drivers & Downloads tab, select your Operating System from the drop-down box, and select Video in the Category drop-down
  • Then, you will need to click on the Intel HD Graphics option

Note: You may have to download the nVidia or AMD driver also, however, it depends if a separate video card came with the System.

  • Now, you will need to click on the Download option to begin the download process.
  • Once the download process gets completed, you will need to click Run or Allow

NOTE:  You will need to click the Continue option if you see the User Account Control window on your screen.

  • If you see a small window with Continue and Exit buttons on your screen, click on the Continue
  • Next, you will need to select the folder where you wish to unzip the files to the window and then click on the Ok
  • If you see a message appearing on your screen prompting to create a folder, you will need to click on the Yes In case you see a message prompting to overwrite the folder, you will need to click on the Yes to All button.
  • Once all the files get unzipped successfully, click on the Ok
  • This will open a new window on your screen in which you will need to follow the on-screen prompts that appear to complete the installation process.
  • Once the Video Driver gets updated, check your system to see if the problem is fixed.
  1. Refresh hiberfil.sys File

  • Refreshing the hiberfil.sys file by toggling the switch helps in fixing the error by resetting the file if it is corrupted.
  • Make sure to run this from an Administrator Command Prompt
    • To open in Windows 10 or 8/8.1, you will need to right-click on the Start button and select “Command Prompt (Admin)“.
    • To open in Windows 7, search the Start Menu for Command Prompt, right-click on it, and click on the “Run as Administrator” button.
  • Next, you will need to copy and paste the command into the Command Prompt window, “powercfg -h off” and press enter to disable it.
  • Then, restart your system, go to an Administrator Command Prompt window and copy and paste the command into the Command Prompt window, “powercfg -h on” and press enter to enable it.
  • Again restart your system to refresh the hiberfil.sys.
  • Once the hiberfil.sys file gets refreshed, check your system to see if the problem is fixed or not.
  1. Windows Power Troubleshooter

Another workaround to fix the issue is by running the Windows Power Troubleshooter to adjust the power settings of your system. The Power Troubleshooter helps by checking the timeout settings of your system. This helps in determining how long the System waits before switching off the monitor display or shifting into sleep mode.

Note: Adjusting these settings can help you conserve power and extend your Notebook’s battery life.

Follow these instructions to run the Windows Power Troubleshooter

  • Go to the Control Panel section of your system and enter Troubleshooting in the provided field.
  • Next, you will need to click on the Troubleshooting option
  • And select Improve Power Usage option in the System and Security and click Improve Power Usage
  • Next, you will need to select Power to run the Troubleshooting This will open a “Detecting Issues” section on your screen while Windows detects and attempts to resolve any problems.
  • Once the process gets completed, you will need to close the Troubleshooter or click Explore Additional Options if required.
  • Once the Windows Power Settings have been adjusted, check your system to see if the problem is fixed or not.
  1. Clean Boot with the Microsoft Config Utility

  • In Search Box, you will need to type MSConfig and press Enter key on your keyboard.
  • Next, you will need to select the Startup tab and click Disable All and then Apply.
  • Then, you will need to click on the Services tab and select the checkbox next to “Hide all Microsoft services” and then select Disable all
  • After that, restart your system and check if the problem is resolved.

NOTE:

  • If the problem persists, you will need to repeat the steps above to enable all services and startup items again. And then, look for the problem in the program, driver, or device.
  • If the problem is not occurring after these steps, you will need to re-enable services and startup items one at a time to find the exact cause of the issue.

The following process is crucial in avoiding unnecessary Operating System reinstalls. This method is temporary and required to see if a Startup Item or Service is responsible for the issue. Now, to return the Boot Process to a Normal Startup In MSCONFIG, follow these steps:

  • In the Search box, enter MSConfig in the provided field and press Enter
  • Next, click on the General tab, select Normal startup and press the OK
  • Then, you will need to click on the Yes option when you are prompted to restart your computer.
  • In case the problem remains after following the above steps, try fixing the issue by following the next method.
  1. Create a New User Profile

Make sure that you are logged in with an account that has Administrator privileges when looking to create a new user in Windows.

For Windows 7

  • Go to the Start menu and select the Control Panel menu option.
  • In the Manage Accounts control panel, you will need to click on the Create a New Account
  • Next, go to the Create New Account screen, enter the name of the new account which you wish to create.
  • After that, select the Account type as administrator if you wish to give full access to the account.

For Windows 8/8.1/10

  • Go to the Settings section and then tap Change PC Settings
  • Next, you will need to click the Accounts option and then select Other Accounts
  • Then, you will need to click on the Add an Account option, and select Sign in without a Microsoft Account (Not Recommended)
  • After that, you will need to click on the Local Account option and enter a user name for the new account.
  • If you wish to allow this person to sign in with a password, you will need to enter and verify the password, add a password hint.
  • After that, tap or click the Next option and then on the Finish button to complete the process.

However, if the account is not an administrator account, you will need to follow the instructions provided below.

  • Press Windows Key + I on your keyboard to open the Settings app and select the Accounts
  • Next, you will need to click on the Family & Other People
  • Then, you will need to select the user account Other people section and press the Change Account Type
  • After that, you will need to select the Administrator option from the drop-down menu in the Account type
  • Finally, click on the OK button to complete the task.
  1. Restore System

When you have system protection enabled on your system, Windows creates a restore point automatically whenever you install new Windows updates. So, system restoring is another ideal way to fix the issue with your Dell Laptop. While System Restore will not remove any of your files, however, you may have to reinstall software, updates or drivers which would have been installed after the date you are restoring your system back to.

For Windows 10

  • Go to the Control Panel section on your computer.
  • In the Control Panel section, you will need to search for the Recovery
  • Next, you will need to go to Open System Restore in the Recover section and press the Next
  • After that, you will need to select the restore point related to the problematic app, driver, or update, and then press Next > Finish
  1. System File Checker Scan

The System File Checker (SFC) tool in Windows helps in scanning your Windows system files for corruption or any other changes. If any modified would have been done with a file, it will get automatically replace t with the correct version by running System File Checker scan.

NOTE: Make sure to run this from and Administrator Command Prompt window.

  • Right-click on the Windows button and select “Command Prompt (Admin)” option.
  • Next, you will need to type the following command into the Command Prompt window – sfc /scannow.
  • Then, you will need to press the Enter key on your keyboard to run a full system scan.
  • Once the SFC scanner is done, check your system to know if the problem has been fixed or not.
  1. Operating System Re-Installation

If even after following the above-mentioned workarounds, you are unable to get rid of the problem of Dell Laptop sleep mode error in your Windows, you can simply install a fresh copy of your Operating System. This should definitely help you overcome the problem. Here are the steps that allow you to reinstall your operating system without losing your system files:

  • Go to Start Windows 10 Start Icon and type “reset” in the provided field.
  • Next, you will need to select Reset this PC (System Setting)
  • Then, you will need to select Get Started option in the Reset this PC section and select the option to Keep my files
  • Make sure to note if any applications or drivers need to be reinstalled after the refresh process has completed.
  • After that, simply follow the on-screen prompts to complete the refresh process. This may take some time to complete.
  • Once your system gets restarted, you are ready to use your computer without any error.

So, these are the different workarounds that you can use to fix your Dell laptop sleep mode problem in Windows 10.

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